Privacy Policy

Your privacy is important to us at Mardamed. This Privacy Policy explains how we collect, use, store, and protect your personal and sensitive information when you access or use our Website, Mobile Application (Site and App), and related healthcare services (Services). By using our Services, you consent to the practices described in this policy.

1. Definitions

  • Mardamed: The healthcare provider operating this Site and App, including its affiliates, employees, and partners.
  • User/Provider: Any individual or entity providing personal information, accessing, or using Mardamed's Services.
  • Personal Information: Any data that can identify you directly or indirectly, including name, contact details, payment information, and medical records.
  • Sensitive Personal Data: Special categories of personal data such as health information, biometric data, financial information, and other demographics.
  • Other Information: Data not revealing your identity directly, such as browser type, IP address, and usage statistics.

2. Commitment to Privacy

Mardamed is committed to protecting your privacy and personal data rights. We have implemented policies, procedures, and technical safeguards to ensure compliance with applicable privacy laws and to protect your information from unauthorized access, use, or disclosure. All our employees and authorized partners adhere to these privacy and security standards.

3. Information Collection

We collect information you voluntarily provide through the Site, App, or other lawful contracts including:

  • Personal Information: names, addresses, phone numbers, emails, passwords, payment card details, medical and biometric data, date of birth, gender, and other demographic details.
  • Sensitive Personal Data: health records, financial information, and biometric identifiers.
  • Other Information: device information, browser type, IP address, cookies, and analytics data collected automatically to improve user experience and ensure security.

4. Use of Personal Information

Your information may be used by Mardamed and its partners for the following purposes:

  • • Responding to your inquiries, requests, and managing your account.
  • • Sending important updates regarding Site changes, terms, policies, and administrative notices.
  • • Delivering marketing communications, promotions, and offers related to our Services that may interest you.
  • • Personalizing and enhancing your experience on our Site and App.
  • • Administering surveys, contests, and similar promotional activities.
  • • Analyzing data to improve services, conduct audits, identify trends, and evaluate marketing efforts.
  • • Conducting research and generating aggregated or anonymized reports for business intelligence.
  • • Complying with legal obligations, risk management, law enforcement requests, and regulatory requirements.

Important: Your explicit consent is obtained where required by law for processing sensitive personal data.

5. Sharing and Disclosure

Privacy Commitment: Mardamed does not sell your personal data.

We may share your information with:

  • • Authorized partners and service providers who assist in providing Services and who are contractually bound to maintain confidentiality and security.
  • • Law enforcement and government authorities when required by law or to protect legal rights.
  • • Research and analytics entities, but only in de-identified or aggregated form that does not identify you personally.

6. Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies to:

  • • Collect browser and device information, track usage, and improve Site performance.
  • • Personalize content and remember user preferences.
  • • Analyze the effectiveness of our marketing and communications.

Cookie Management: You can manage cookie preferences via your browser settings. Please note that disabling cookies may affect your ability to use certain features.

7. Security of Personal Data

Mardamed employs industry-standard security measures such as encryption (TLS), firewalls, access controls, and physical security protocols to safeguard your information. Our employees and partners are trained and obligated to protect your data.

Security Notice: However, no internet transmission or system is completely secure, and we cannot guarantee absolute security.

8. Access, Correction, and Deletion

You have the right to:

  • • Access your personal data held by Mardamed.
  • • Request corrections or updates to your information.
  • • Request deletion of your personal data, subject to legal or contractual obligations requiring retention.

Requests can be submitted by contacting us; identity verification will be conducted to protect your information.

9. Children and Third-Party Sites

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from minors without parental consent.

Our Site may contain links to third-party websites or social media platforms. Mardamed is not responsible for the privacy practices or content of those external sites. Please review their policies separately before sharing information.

10. Law Enforcement Requests

Mardamed may disclose your information in response to a valid legal order, subpoena, or government request, following verification procedures to ensure the legitimacy of such requests.

11. Opt-Out and Communication Preferences

You may opt out of receiving marketing emails or newsletters by using the unsubscribe link provided in communications or by contacting us directly. We will honor all opt-out requests promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. The updated Policy will be posted on this page with a revised effective date. Continued use of the Site or Services after changes signifies your acceptance of the new Policy.

13. Contact Information

For privacy-related inquiries, grievances, or requests, please contact our Privacy Officer:

Email: contact@mardamed.com

Address: 2nd Floor, Mantri Square Mall, Sampige Rd, Malleshwaram, Bengaluru, Karnataka 560003, India